We feel our most important feature is our responsive and attentive customer support. We developed PBX Realtime because we understand your company needs a dependable, reliable phone system, but we also understand bad things can happen. If you are having difficulty, waiting days for an unhelpful email response is an option-that frankly-we find unacceptable, and are surprised at the number of competitors who think it`s okay. We are easy to reach. We put our phone number at the top right-hand side of every webpage.