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PBXRealtime Features

While we have listed our features for PBXRealtime below, we feel our most important feature is our responsive and attentive customer support. We developed PBX Realtime because we understand your company needs a dependable, reliable phone system, but we also understand bad things can happen. If you are having difficulty, waiting days for an unhelpful email response is an option-that frankly-we find unacceptable, and are surprised at the number of competitors who think it`s okay. We are easy to reach. We put our phone number at the top right-hand side of every webpage.

Features

  • 3 way Calling
  • 7, 10, or 1+10 digit dialling
  • After Hours Routing with Hot Key
  • Auto Attendant
  • Busy Lamp Field (BLF)
  • Call Detail Record (CDR) Logging
  • Call Forward All
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Park
  • Park Pickup
  • Call Pickup
  • Call Queueing
  • Call Recording
  • Call Recordings Management
  • Call Reporting
  • Call Transfer
  • Caller ID
  • Central Speed Dial Phone Book
  • Customizable E-911 Caller ID
  • Customizable Music On Hold
  • Follow Me (Ring Sequential or Hunt)
  • Analog and Digital Gateways
  • Holiday Routing
  • Incoming DID Routing
  • Intercom
  • Paging
  • Disable International by User
  • Least Cost Routing
  • Message Waiting Indicator
  • Ring Extension & Mobile at the Same Time
  • Snap-Back Forwarded Calls
  • FXS, FXO, T1 and PRI Gateways
  • Supports Multiple SIP Providers
  • Time of Day Routing
  • Unlimited Trunks
  • Call Recording
  • User-Defined Speed Dial
  • Supports G711u, G711a and G729
  • Voicemail
  • Voicemail to email
  • Video Support (H263, H264)

Fault Tolerance

  • Each Server is Self-Sufficient
  • Dual Registration and DNS-SRV
  • Mirrored Failover
  • Geographically Dispersable
  • Hot Standby or 1 for N
  • Load Balancing

Multi-Tenant

  • Fully Partitioned
  • Replicate Extension numbers
  • Does Not Require Virtualization
  • Configuration Portal Manages System, Tenants and End Users
  • Admin Portal For Each Tenant
  • User Portal For Each End User
  • Private Branding

System Management

  • Web-based Management Console
  • Automated Provisioning of Devices
  • Real Time Web-based System Status
  • Integrated Web Server
  • Backup and Restore
  • Configure Remote Extensions
  • VMware and Hyper-V Compatible
  • In-built Fail-Over Functionality
  • Standby License

Unified Communications

  • Presence Indicator
  • Instant Messaging and Notes
  • Send Voice Mail to Email
  • Receive Faxes via Email as PDF
  • Integrated Fax Server
  • Multiple Offices From a Single System

Mobility

  • Smart Phone as Virtual Extension
  • Softphone Support
  • Seamlessly Create 3-party Conference Calls
  • End User Manageable Extension behavior
  • Follow Me
  • Make Calls Through the System Using Your Cell.
  • Emailed Credentials

IP Phone Management

  • Cisco, Grandstream, Polycom, Ubiquiti and Yealink Support
  • Automatically Create Extensions and Provision Phones
  • Manage IP Phones Through Device Console
  • Remotely Reboot IP Phones
  • Follow Me feature
  • Manage Firmware

Operator Panel (FOP2)

  • Visually See Extension Status
  • Transfer to extension, voicemail or external numbers
  • Ability to pickup ringing phones
  • Manage and visualize parked calls
  • Realtime search and filter of extensions
  • See extension status, but also a quick glimpse of queues
  • See agents logged into a queue
  • See agent status (paused, logged off, invalid)
  • See every call waiting on the queue with its timer
  • Manage agents: add, remove or pause queue members
  • Filter extension list to only queue members with one click
  • Spy or whisper to your agents
  • Call notifications (Caller ID number and name, call from queue)
  • Call control: transfer out, hangup, pickup, etc
  • Conference Control: lock, invite, kick & mute, talk detection
  • Presence: set and visualize your presence status

Call Center Stats (Asternic)

  • Answered Service Level
  • Answered by Agent
  • Answered by Queue
  • Answered Disconnection Cause
  • Unanswered Service Level
  • Unanswered Disconnection Cause
  • Unanswered by Queue
  • Distribution by Day
  • Distribution by Hour
  • Distribution by Day of Week
  • Realtime View
  • CSV & PDF Exports