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Customer Support

We feel our most important feature is our responsive and attentive customer support. We developed PBX Realtime because we understand your company needs a dependable, reliable phone system, but we also understand bad things can happen. If you are having difficulty, waiting days for an unhelpful email response is an option-that frankly-we find unacceptable, and are surprised at the number of competitors who think it`s okay. We are easy to reach. We put our phone number at the top right-hand side of every webpage.

 


Features

  • 3 way Calling
  • 7, 10, or 1+10 digit dialling
  • After Hours Routing with Hot Key
  • Auto Attendant
  • Busy Lamp Field (BLF)
  • Call Detail Record (CDR) Logging
  • Call Forward All
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Park
  • Park Pickup
  • Call Pickup
  • Call Queuing
  • Call Recording
  • Call Recordings Management
  • Call Reporting
  • Call Transfer
  • Caller ID
  • Central Speed Dial Phone Book
  • Customizable E-911 Caller ID
  • Customizable Music On Hold
  • Follow Me (Ring Sequential or Hunt)
  • Analog and Digital Gateways
  • Holiday Routing
  • Incoming DID Routing
  • Intercom
  • Paging
  • Disable International by User
  • Least Cost Routing
  • Message Waiting Indicator
  • Ring Exten & Mobile at the Same Time
  • Snap Back Forwarded Calls
  • FXS, FXO, T1 and PRI Gateways
  • Supports Multiple SIP Providers
  • Time of Day Routing
  • Unlimited Trunks
  • Call Recording
  • User Defined Speed Dial
  • Supports G711u, G711a and G729
  • Voicemail
  • Voicemail to email
  • Video Support (H263, H264)
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Fault Tollerance

  • Each Server is Self Sufficient
  • Dual Registration and DNS-SRV
  • Mirrored Failover
  • Geographically Dispersable
  • Hot Standby or 1 for N
  • Load Balancing

Multi-Tenant

  • Fully Partitioned
  • Replicate Extension numbers
  • Does Not Require Virtualization
  • Configuration Portal Manages System, Tenants and End Users
  • Admin Portal For Each Tenant
  • User Portal For Each End User
  • Replicate Extension numbers
  • Private Branding

System Management

  • Web-based Management Console
  • Automated Provisioning of Devices
  • Real Time Web-based System Status
  • Integrated Web Server
  • Backup and Restore
  • Configure Remote Extensions
  • VMware and Hyper-V Compatibile
  • Inbuilt Fail Over Functionality
  • Standby Licence

 

 


Unified Communications

  • Presence Indicator
  • Instant Messaging and Notes
  • Send Voice Mail to Email
  • Receive Faxes via Email as PDF
  • Integrated Fax Server
  • Multiple Offices From a Single System

Mobility

  • Smart Phone as Virtual Extension
  • Softphone Support
  • Seamlessly Create 3-party Conference Calls
  • End User Managable Extension behavior
  • Follow Me
  • Make Calls Through the System Using Your Cell.
  • Emailed Credentials

IP Phone Management

  • Cisco, Grandstream, Polycomm, Ubiquiti and Yealink
  • Automaticly Create Extension and Provisioning Phone
  • Manage IP Phones Through Device Console
  • Remotely Reboot IP Phones
  • Follow Me
  • Manage Firmware

 

 


Operator Panel (FOP2)

  • Visually See Extension Status
  • Transfer to extension, voicemail or external numbers
  • Ability to pickup ringing phones
  • Manage and visualize parked calls
  • Realtime search and filter of extensions
  • see extension status, but also a quick glimpse of queues
  • See agents logged into a queue
  • See agent status (paused, logged off, invalid)
  • See every call waiting on the queue with its timer
  • Manage agents: add, remove or pause queue members
  • Filter extension list to only queue members with one click
  • Spy or whisper to your agents
  • Call notifications (callerid number and name, call from queue)
  • Call control: transfer out, hangup, pickup, etc
  • Conference Control: lock, invite, kick & mute, talk detection
  • Presence: set and visualize your presence status

Call Center Stats (Asternic)

  • Answered Service Level
  • Answered by Agent
  • Answered by Queue
  • Answered Disconnection Cause
  • Unanswered Service Level
  • Unanswered Disconnection Cause
  • Unanswered by Queue
  • Distribution by Day
  • Distribution by Hour
  • Distribution by Day of Week
  • Realtime View
  • CSV & PDF Exports